Case: Custom IT Support for Hanwel

“Hanwel is the importer and distributor of high-quality pipe-related components and systems. Our clients operate in various industries. The requirements and wishes for components can vary greatly per industry and application. Hanwel provides the right solutions for specific applications while considering locally relevant aspects. Hanwel’s specialists can always assist you with their knowledge and experience.” (source: www.hanwel.com)

What does Hanwel’s business operations look like? “We are a team of 13 people. We are part of Indutrade, and since it is a publicly listed company, we must meet all requirements. Therefore, our IT partner must also meet all standards and be reliable.” Nubix has been a partner of Hanwel since 2010. What have we provided for you? “IT services and also web services.”

Can you elaborate a bit more? “Nubix handles our system management. From service to workstations, security, Office, and Adobe licenses.”

What sets Nubix apart for you? How do you see Nubix’s added value? “We never have to follow up on anything. They always actively think along about what we need and what is happening at the moment. We have 100% confidence that it is in good hands.”

The added value for us is that server management is taken care of. Quality is guaranteed. Every step is checked. So it’s not that if one thing is fixed, then two others stop working. Reliability and the quality of Nubix’s services are very important to us.

Security is also very important. Freek Jan thinks along and does not just do what we ask, but much more! For example: here could go wrong, consider this… A risk analysis. This is crucial for us because we can rely on Nubix’s expertise and knowledge. Overall, a reliable partner who knows what he’s doing and actively contributes to all our processes.”

Is there anything else you would like to let us know?

“We always appreciate the personal contact. And the relationship days organized by Nubix, you really have to attend, they are top-notch.” We really enjoy working for Hanwel in such a broad capacity. And of course, we are proud to have been doing this for them for many years. They say ‘a reliable IT partner,’ we say it’s nice to have such a trusted relationship where we can go the extra mile and feel that it is appreciated.

Are these also challenges within your organization, or are you also looking for a reliable IT partner with broad expertise? Let us know, we would be happy to discuss this and find out what is best for your organization.